General:
Q: Do you have any age restrictions?
A: No we don’t, but for infants under 1 year we do ask that you first speak with your GP, as sometimes the altitude/elevation can affect very young ears.
Q: Do you provide transport to your base?
A: We offer complimentary transfers to/from our base, from central Queenstown accommodation only.
Q: Do your flights have set departure times?
A: Our Milford-Fly-Cruise Fly is the only scenic flight that has a set departure time and this will depend on the time of year as to the time. We will advise available times for all our flights when you first make a booking enquiry with us.
Q: How long do we get to spend at the helicopter landings?
A: On our standard scenic flights you will normally have 10-15 minutes at each landing site. This is dependent on weather conditions.
Payment/Cancellation:
Q: Are your prices in NZD?
A: All prices detailed on our website are in NZD and include GST
Q: Do you take payment when the booking is confirmed?
A: As all flights are subject to weather on the day, full payment is only taken when you check in for your flight. We do however require credit card details at the time of booking to secure your booking.
Q: What is your cancellation policy?
A: Should you be unable to fly due to inclement weather there will be no charge to the client and we will endeavour to move your reservation to the next available day. Any cancellations made by passengers within 24 hours of departure will incur a 50% cancellation fee, as well as a 3% credit card transaction fee. If no notice is given and passengers ‘no-show’ for the flight, 100% of the fare will be charged as well as a 3% transaction fee.
Q: What if the weather is not good on the day for our scenic flight?
A: We will make a weather call to all clients on the day of your flight, should weather dictate that we are unable to complete your chosen trip we will offer to take you on an alternative flight if it is suitable, or move your booking to the next available day and time.
Helicopter Information:
Q: Are your helicopter flights private or will we have to share with others?
A: All standard scenic flights detailed on our website are open to the public and bookings are combined as they are booked. If you wish to book any of these scenic flights as a private flight you will be required to pay additional fees.
Q: Do we get a window seat?
A: It will depend on how many people there are on your flight. We do encourage all clients to swap around seats after the landings so everyone gets a chance at a window seat and a different perspective.
Q: Can we pick where we sit in the helicopter?
A: All seating is subject to weight and balance of the helicopter. When weights are advised and a seat preference is also advised we will confirm at that time if possible.
Dietary:
Q: What is served on a picnic flight?
A: Our picnic is an antipasto platter which includes a selection of meats, cheese, dips, crackers, fruit and sweet treats.
Q: Can my food allergies/dietary requirements be accommodated on a picnic flight?
A: We can accommodate most dietary requirements. If you have a severe food allergy however we would recommend that you organise your own picnic to accommodate for that person/s. We cannot guarantee that certain foods would not come in to contact with your picnic platter while it is being made. We would also ask you to carry an EpiPen if you have a severe food allergy.
